Back to Experrt
All courses
Applied AIPractitioner6 hrsIn person / Live online / Blended

AI for Customer-Facing Teams

For service, sales and support teams using AI with a customer on the other end. Faster replies and better preparation, with clear lines on what a customer must never get from a machine unchecked.

What participants can do afterwards

  • Prepare for a customer conversation in a fraction of the current time
  • Draft replies that are faster without becoming generic
  • Decide which messages must not leave without a human rewrite
  • Handle customer data lawfully when AI tools are in the loop

Modules

4 modules, 6 facilitated hours.

  1. 1.Preparation in minutes

    1.5 hrs

    Account research, call preparation and history summaries, run on real accounts.

    • Prepare for a customer conversation with AI assistance

  2. 2.Replies that still sound human

    2 hrs

    Drafting responses on real, anonymised tickets and threads without drifting into boilerplate.

    • Draft a faster reply that keeps its human voice

  3. 3.The lines you do not cross

    1.5 hrs

    Customer data, promises, complaints and regulated statements: what never leaves unchecked.

    • Identify the messages that require a human rewrite

  4. 4.Making it stick on a busy desk

    1 hrs

    Templates, shared prompts and the team routine that keeps quality up when volume spikes.

    • Set up the shared assets that make the practice stick

How it is delivered

A facilitator runs the course live, in person or live online or blended. Attendance is taken per session, participants submit work against the modules above, and a facilitator grades it. Those records stay with the organisation and can be exported.

More applied ai courses

LeadershipAI in the Executive WorkflowSenior leaders working on their own material rather than talking about AI in the abstract: board papers, briefing notes, analysis of a long document, and the tools that make it repeatable.5 hrsLeadershipAI Strategy and Oversight for ExecutivesA half-day session for the board and executive team on where AI creates and destroys value, what the organisation is accountable for, and what to ask for in reporting.6 hrsLeadershipSponsoring an AI Literacy ProgrammeFor the executive or manager who has to commission workforce AI training and answer for it later. Covers scoping measures to role and risk, and what records to insist on.5 hrs