Skip to courses
All courses
Technology adoptionPractitioner7 hrsIn person / Live online / Blended

Automating the Work Nobody Wants

The recurring, manual, low-judgement tasks that quietly consume a working week. Participants map one, automate it during the session, and leave with it running.

Enquire about this course Explore what you’ll learn

Runs most often inFinancial services and bankingProfessional servicesPublic sectorLogistics and supply chain

What participants can do afterwards

  • Identify which of your recurring tasks are worth automating and which are not
  • Build a working automation for one of them during the session
  • Test it against the awkward cases rather than only the happy path
  • Hand it over so it does not become something only you can fix
  • Keep an automation running when its author is on holiday

Modules

4 modules, 7 facilitated hours.

  1. 1.Finding the right task

    1.5 hrs

    Which recurring work repays automation, and which is better fixed by deleting the process.

    • Judge whether a task is worth automating

  2. 2.Building it

    3 hrs

    Facilitated build of a working automation on the participant's own task.

    • Build a working automation end to end

  3. 3.Awkward cases and handover

    1.5 hrs

    Testing against the exceptions, and documenting it so it is not yours forever.

    • Test the exceptions and hand the automation over

  4. 4.When the automation breaks

    1 hrs

    Failure modes, monitoring that fits on a sticky note, and fixing it without its author in the room.

    • Diagnose and restart a failed automation

How it is delivered

A facilitator runs the course live, in person or live online or blended. Attendance is taken per session, participants submit work against the modules above, and a facilitator grades it. Those records stay with the organisation and can be exported.

More technology adoption courses

LeadershipDigital Change Without the TheatreA half-day for the executive team that owns a change portfolio. Fewer initiatives, honest sequencing, and permission to stop things - the unglamorous decisions that decide whether digital investment lands.4 hrsLeadershipTechnology for Non-Technical LeadersEnough understanding to ask good questions and not be sold to. For directors and executives who sign off technology decisions without a technical background.5 hrsManagerChoosing Technology WellFor the manager who has to pick between three vendors and live with the answer. Covers evaluation against your own requirements rather than the vendor's demo script.6 hrs